Refund & Returns Policy
Effective Date: January 2026
Please read this policy carefully before ordering. Because of the strict chain-of-custody, stability, and quality-control requirements attached to every batch we ship, Longevia Research operates on an all-sales-final basis.
All Sales Are Final. Once an order ships, we are unable to offer refunds, exchanges, or returns for any reason — including change of mind, unused product, or orders that remain unopened. This applies to every product in our catalog, with no exceptions for order size or compound.
01. Why All Sales Are Final
Research peptides are batch-tested, cold-chain-sensitive laboratory reagents, not consumer goods. Once a vial leaves our facility, we can no longer verify how it was stored, transported, or handled — so we cannot responsibly resell or restock a returned product, and cannot guarantee its integrity if it were accepted back. Maintaining this standard protects the purity and chain-of-custody guarantee behind every Certificate of Analysis we issue, for every researcher who orders from us.
02. What We Do Cover
While we do not offer refunds or returns, we stand behind what actually ships from our facility. If your order arrives in any of the following conditions, we will replace it at no additional cost:
- The package or vial arrived visibly damaged or with a broken seal in transit.
- You received the wrong product or the wrong quantity.
- The product does not match the batch specification on its accompanying Certificate of Analysis.
These cases are the only exceptions to our all-sales-final policy, and are evaluated case by case once reported.
03. How to Report an Issue
- Contact our support team within 48 hours of delivery via the Contact page or support@longeviaresearch.com, with your order number and a description of the issue.
- Include photos of the product, vial label, and outer packaging as received.
- Our team reviews each report and responds within 3–5 business days.
- Verified cases are resolved with a replacement shipment at no additional cost — we do not issue cash or store-credit refunds.
04. What Isn't Covered
- Change of mind, ordering the wrong item, or no longer needing a product.
- Any vial that has been opened, reconstituted, or used.
- Degradation caused by improper storage or handling after delivery — see our reconstitution and storage guide for correct protocol.
- Issues reported more than 48 hours after delivery.
05. Legal Disclaimers
- All products are for laboratory and research use only. Misuse for any human or veterinary purpose voids all replacement eligibility.
- Replacement approval is subject to verification and is granted at our discretion, in accordance with applicable law.
- Longevia Research reserves the right to update this policy at any time; the effective date above reflects the most recent revision.
Order Arrived Damaged or Incorrect?
Reach our team via the Contact page, or email us directly with your order number and photos.
support@longeviaresearch.com