Longevia

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Support

Contact the lab

Whether you need to report an issue with an order, request a specific batch COA, or inquire about bulk acquisition, our support team is available to assist.

Direct contacts

Supportsupport@longeviaresearch.com

Responses typically within 12 hours.

Quick Answers

Find answers to common questions about orders, shipping, and quality control.

When will my order ship?

Orders placed before 2:00 PM EST Monday through Friday are shipped the same day. Orders placed after the cutoff or on weekends will ship the following business day.

Where is my tracking number?

Tracking numbers are automatically emailed as soon as your shipping label is created. You can also view your tracking status by logging into your account dashboard.

My package was damaged in transit, what do I do?

If your vials arrive compromised, please use the contact form above to reach out within 48 hours of delivery. Include your order number and we will request photos of the damaged items to expedite a replacement.

How can I get a copy of my batch COA?

Certificates of Analysis (COAs) are included with every shipment and are also available digitally. You can download past COAs directly from your Order History in your account dashboard, or request them via the Quality & COAs contact email.

Do you offer wholesale pricing for laboratories?

Yes, we offer special pricing tiers for bulk acquisition by licensed laboratories and academic institutions. Please select "Wholesale" in the contact form department dropdown or email support@longeviaresearch.com directly.

Why was my order cancelled?

Orders may be cancelled if our fraud detection system flags an issue with the payment method, or if there is any communication indicating the intent to misuse our research-only products for human consumption.

Do you ship internationally?

Yes, we ship worldwide. However, it is the sole responsibility of the researcher to ensure that the importation of our research compounds complies with all local and national regulations in the destination country.